Return and Refund Policy

At Nina Voyager, we want you to be satisfied with your purchase. Please review our Return and Refund Policy for details about returns, exchanges, and refunds.

1. Returns

  • We accept returns only if the item is damaged or incorrect.
  • Returns must be made within 7 days of delivery. Please contact us at [email protected] within this timeframe for assistance.

2. Refunds

  • Once the returned item is received and inspected, we will issue a refund to your Cash on Delivery amount.
  • Refunds will be processed within 5-7 business days.

3. Exchange Policy

  • Currently, we do not offer exchanges. If you are unhappy with your product, you must return it for a refund and place a new order.

4. Non-Returnable Items

Items that are used, opened, or in non-resalable condition are not eligible for returns or refunds.

5. Shipping Costs for Returns

The customer is responsible for return shipping fees unless the product was damaged or incorrect.

For any questions, concerns, or assistance regarding our policies, please contact us at [email protected].